CareLuminate Quality and Safety Report
HCA Florida Osceola Hospital
700 WEST OAK STREET
KISSIMMEE, FL
(407) 846-2266
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 441 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at HCA Florida Osceola Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospital care poor. Wouldn't recommend. Understaffed. Administration doesn't care. Overwhelming number of patients makes it difficult to provide proper care.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Not recommending hospital, ED unit lacking, insufficient patient care.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Great care, amazing nurses, great doctors, compassionate team - would recommend our hospital to someone I love.
Nurses Say it Straight
These comments are not from nurses at HCA Florida Osceola Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospital care poor. Wouldn't recommend. Understaffed. Administration doesn't care. Overwhelming number of patients makes it difficult to provide proper care.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Not recommending hospital, ED unit lacking, insufficient patient care.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Great care, amazing nurses, great doctors, compassionate team - would recommend our hospital to someone I love.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
HCA Florida Osceola Hospital's quality of care, as reflected in the CMS HCAHPS patient ratings and quality data, presents some areas of concern. Patient satisfaction is notably low, with patients reporting significant challenges in staff responsiveness to their needs and communication about their medications. While the hospital has an average mortality rate for various conditions, it struggles to effectively treat conditions such as heart attacks, heart failure, and pneumonia, resulting in increased readmissions. However, the hospital excels in ensuring patients do not acquire infections, exceeding the average in this aspect. The average wait time in the emergency room is approximately 2-3 hours, indicating satisfactory efficiency in attending to patients' needs promptly.
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