CareLuminate Quality and Safety Report
Ascension St Vincent's Riverside
1 SHIRCLIFF WAY
JACKSONVILLE, FL
(904) 308-7300
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 3,039 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ascension St Vincent's Riverside but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Good care for loved ones at this hospital.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Cannot receive care here due to insurance.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
It depends on the unit. ED turnover is high. Good experience in OB and PACU units. Wouldn't send family to ED unless basic. Lots of travelers.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Excellent care, every nurse goes above and beyond.
Nurses Say it Straight
These comments are not from nurses at Ascension St Vincent's Riverside but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Good care for loved ones at this hospital.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Cannot receive care here due to insurance.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
It depends on the unit. ED turnover is high. Good experience in OB and PACU units. Wouldn't send family to ED unless basic. Lots of travelers.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Excellent care, every nurse goes above and beyond.
Excellent care, patient-first approach.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Ascension St Vincent's Riverside provides average overall patient satisfaction, ensuring their patients receive adequate care. The hospital maintains average measured mortality rates for various conditions. Patients experience an average ER wait time of 2-3 hours, ensuring timely treatment. However, the hospital faces challenges in effectively treating conditions such as heart failure and pneumonia, resulting in patients needing to return for further treatment. Additionally, Ascension St Vincent's Riverside has encountered higher infection rates, which requires attention and improvement.
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