CareLuminate Quality and Safety Report
Sacred Heart Hospital
5151 N 9TH AVE
PENSACOLA, FL
(850) 416-7000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 3,937 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Sacred Heart Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Hit or miss with quality of care, standard workflow and level not always great. Speak up for yourself or have someone who can. At Kaiser, focus is not truly understanding and solving patient's problems, priority is quick diagnosis and treatment.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
Certain surgeons are better; overall hospital care is safe.
Nurses Say it Straight
These comments are not from nurses at Sacred Heart Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Hit or miss with quality of care, standard workflow and level not always great. Speak up for yourself or have someone who can. At Kaiser, focus is not truly understanding and solving patient's problems, priority is quick diagnosis and treatment.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
Certain surgeons are better; overall hospital care is safe.
It's really good, my favorite. Nurses take patient care seriously, collaborate, monitor fetal heart rate, prioritize concerns, and include patients in decision-making.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Sacred Heart Hospital maintains an average level of overall patient satisfaction. Furthermore, the hospital demonstrates commendable efficiency in its emergency department, with patients typically being seen and treated within a timeframe of 2-3 hours. Most notably, Sacred Heart Hospital excels in preventing infections among its patients, surpassing the average standards set within the healthcare industry.
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