CareLuminate Quality and Safety Report
HCA Florida Citrus Hospital
502 W HIGHLAND BLVD
INVERNESS, FL
(352) 726-1551
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
55%
Concerning: Bottom 10% Hospital
Based on 55% of 427 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
52%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at HCA Florida Citrus Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I'd be good in my ICU, but med-surg floors have high turnover rate. MedSurg nurses lack comprehensive care, history knowledge. Don't want family in towers due to safety."
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Nursing care exceptional; quality of overall care dependent on assigned provider.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Nurses Say it Straight
These comments are not from nurses at HCA Florida Citrus Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I'd be good in my ICU, but med-surg floors have high turnover rate. MedSurg nurses lack comprehensive care, history knowledge. Don't want family in towers due to safety."
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Nursing care exceptional; quality of overall care dependent on assigned provider.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, HCA Florida Citrus Hospital demonstrates average performance in several areas. Overall patient satisfaction at the hospital is low, with patients reporting that the care team can be slow in meeting their needs. Concerns have also been raised regarding the availability of quiet rest in the hospital. In terms of mortality rates, the hospital performs at an average level across all measurements. Additionally, the average waiting time in the emergency room is around 2-3 hours, indicating that patients are typically seen and treated within a reasonable timeframe.
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