Compassion fatigue can destroy your hospital's care experience. CareLuminate measurements ensure you don't miss the signs. 

"The nurses and the doctors here really emphasize what we call the 'WakeWay', which is the way you welcome patients and how you are warm and friendly. That is just the culture here and it is deeply embedded."

"I would say the quality of care is fantastic, but we often have poor communication. Between teams of providers things get missed all the time, and the communication between nurses and doctors is lacking."

"There is overall burnout and people are disengaged generally. I recently had a loved one in the hosptial and i got to see it on the other side. There is a lot of compassion fatigue. People are tired."

"I worry about some of the physicians who make decisions without including patients and families in the options they have.  We have new docs and new nurses who need help putting together comprehensive plans of care."

"I have heard things about the ED at UNC that are not good. Patients tell me communication is bad, it is dirty and you are there a long time. My department is wonderful. We have a great crew and take good care of our patients."

"Our culture is real here. Everything we do, we have to see a connection to the patients, and if we have an idea but it does not benefit the patient, we abandon it."

"I wish our communication between doctors would be more clear with each other and more clear with our patients.  They don't always includes nurses in the communications, and then we don't know what to tell patients."

"Sometimes the care can be really fast, in and out, but sometiems the wait is really long. I have not been to a lot of other hospitals, but the patients say that others are better run and faster."